Bank / Building Society Official (Requires official bank stamp with sort-code).

We will accept certification from the following persons:

A letter signed by all named Executors providing account instruction.

Original or certified proof of address for all named Executors (e.g., utility bill, council tax bill or bank statement dated within the last 3 months) – for individuals who reside outside of the UK, two separate proofs of the address.

Original or certified proofs of identity for all named Executors (e.g., current valid (signed) full passport or UK / EU photocard driving licence).

An original or certified copy of the Grant of Probate or Letters of Administration.

Original or certified copy of the death certificate.

A list of places or persons who may certify your documents is provided below. We are unable to accept copies that have not been certified. It is important to note Death Certificates, Grants of Probate, proof of identity or address verification sent to this address will need to be certified as true copies of the originals and sent as scans. Documents Required To close the account, we will require certain documents. Please do reach out to confirm with us if you are unsure.

We accept most formal records and have also provided a helpful list below. We also require documents proving the identity and address of all named Executors. Upon receipt we can independently verify this information and will follow up with written confirmation by letter. Please provide us with a certified Death Certificate. Once the account is identified, we will require proof of death before we can provide any account information.

‍ Post to the address below: PO BOX 10461 Wigston LE18 9FH To help us find their account, we will ask you to provide the following information: Useful Contacts ‍Customer Service team 020 3370 0970 Email In-app chat – If you are also a customer. What’s Covered - Tandem Savings Customers only Products - Sole & Joint accounts Instant Access Savings Account (IASA) Fixed Term Saver (FTS Ways to Notify Us If you have been appointed as an executor by the person who has died, please let us know as soon as possible, you can do this by using any of the useful contacts listed below. Losing someone close to you can be difficult and emotional so we want to do all we can to assist you take care of financial matters. Bereavement – How we can help support you when someone passes away

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